The Treasure Chest Terms and Conditions

By using The Treasure Chest site you agree to be bound by the terms and conditions set out below. If you do not wish to be bound by these terms and conditions, you should not use the site.

1.1 Any information supplied by you will only be held and used for our purposes in order to conduct business with you and to improve our level of service. We will not pass on your details to any third party without your express agreement.

1.2 When you order, we need to know your name, email address, delivery address, credit or debit card number and expiry date. This enables us to process and fulfill your orders and to notify you in the event of any queries. We also request your telephone number which allows us to contact you urgently if there is a problem with your order such as a courier having difficulty in achieving a delivery.

1.4 We shall comply with all applicable UK data protection legislation from time to time in place in respect of any personal information relating to you gathered by us.

1.5 You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct them promptly.

1.6 Should you wish to be removed from our mailing lists all you need to do is contact us and all further contact with you will cease.

2.1 We have security measures in place to protect the loss, misuse and alteration of the information under our control. Our on-line transaction systems use the latest 128bit encryption technology to enable secure internet transactions take place.

3.3 Products and services are subject to availability and may be withdrawn at any time, including after you have placed your order. If your order cannot be fulfilled we will let you know.

4.1 Whilst we make every effort to show and describe our products as accurately as possible, in rare cases the final product may differ slightly. This often happens with plain colour products from different manufacturers for example pink plates may not exactly match pink balloons or balloon weights.

4.2 We occasionally substitute products of a similar description, where for example the original item becomes unavailable. In the event that you are not happy with the substitute we send you may return this to us immediately for a full refund.

5.2 To exercise your right of cancellation, you must give written notice to the Supplier by hand, post or contact us section of our website, giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient.

5.3 Except in the case of faulty or misdescribed goods, if you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost and a restock charge of 15% will be applied. The goods must be returned to The Treasure Chest, 35a Barfield Road, West Mersea, Colchester, Essex. CO5 8QX. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.

5.4 Once we have received the goods back, we will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods. Please note that once we have processed your credit it can take up to 5 working days for this to appear on your statement.

6.1 If anything you receive from us is faulty or damaged we will replace it free of charge or fully refund the cost, reimbursing the postage if we have requested its return. In the unlikely event that you are not entirely satisfied with anything, you can still return it in unused condition within 14 days for a full refund, although in this case return postage costs are not normally reimbursed. In both cases, before returning anything please contact us to obtain returns number

7.1 Payment for the full amount of your purchases is collected at the time of order no matter when the goods are to be delivered. We do this to avoid problems with cards no longer being valid at the date of delivery and to reduce administration costs when orders are fulfilled in stages (and so saving you money in the longer term). Should any items not be available we will refund you the amount in full by the same method as your payment as soon as we are aware of the difference.

8.1 Risk of damage to or loss of the goods passes to you at the time of delivery to you (or the agreed delivery address), or, if you fail to take delivery at the agreed time, when we tried to deliver.

9.1 We will not be liable for any loss caused to you by late delivery of goods, or consequential and/or subsequent loss once you have accepted delivery.

9.2 We will not be liable for any loss or damage to goods once they have been delivered in accordance with your delivery instructions.

9.3 This site should only be used for information purposes. We shall not be liable for any damage or loss that may occur in the use of any of the information contained or advice given in this site excepted as stated in the terms and conditions of sale (where applicable) and to the extent that such liability cannot be excluded by law. We are not responsible for the sites accuracy, although every effort has, is and will be made to ensure that the information contained is correct and up to date, nor for its fitness for a particular purpose or the reliability of access to this site.

9.4 We will not be liable for damages or losses resulting from your use of or inability to use this site. Neither do we guarantee that this site will operate free of error or that it is free from computer viruses or any other contaminating computer programme. We will not be liable to you or in breach of contract for delay or failure to perform due to any causes beyond the reasonable control of us or our suppliers, including but not limited to Acts of God, civil commotion, industrial dispute, riots, flood and legislation.

10.1 All copyright, trade marks and all other intellectual property rights in all material or content supplied as part of the The Treasure Chest site shall remain at all times vested in us or our licensors. You are permitted to use this material or content only as expressly authorised in writing by us or our licensors. You will not, assist or facilitate any third party to, copy, reproduce, transmit, distribute, frame, commercially exploit or create derivative works of such material or content.
10.2 If you become aware of any such distribution or commercial exploitation, you agree to notify us immediately.
11. Changes to the terms

12.1 We reserve the right to remove, modify or change without notice any information on this site from time to time. We may change these Terms and Conditions from time to time and so you should check these regularly. Your use of the The Treasure Chest site will be deemed an acceptance of the terms existing at that time.

12.1 These terms and your use of this site are governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the Courts of England and Wales.

Proprietor Mr P Crudgington trading as The Treasure Chest, 35a Barfield Road, West Mersea, Colchester, Essex. CO5 8QX. Tel 01206 385100. Email info@treasurechestonline.co.uk